Christopher Ward

• Tier 2 Customer Success Associate
• Provide Tier 2 technical support for residential and business clients, diagnosing and resolving complex layer 1–3 connectivity issues including VLAN configuration, static IP provisioning, NAT problems, and IP configuration errors
• Manage MSP client environments using Microsoft 365 Admin and Exchange, handling user provisioning, email configuration, and authentication troubleshooting
• Support field technicians during service installations by provisioning ONUs, verifying optical light levels, and confirming link status and device connectivity

• POS Support Associate
• Delivered Tier 1 technical support for 1500+ Spencer's and Spirit Halloween retail locations across the US and Canada during peak season
• Troubleshot software and hardware issues for point-of-sale systems, coordinating with regional technical teams to maintain system uptime

Relevant Coursework: Algorithms, Operating Systems, Computer Network Principles, Database Management

• Led a team of four in evaluating the security of industrial IoT devices, developing a comprehensive security scoring framework based on 20 dynamic and static criteria

• Built a full stack web app with React and Node integrating live data from NHL.com for schedules, broadcasting information, and player stats
• Implemented React Router for multi-page, dynamic team selection, and home/away filtering
• Utilized AI assisted development tools to accelerate implementation while maintaining full ownership and understanding of the codebase