Christopher Ward

Computer Science Professional
wardc8801@gmail.com (732) 403-1366 Branchville, NJ
LinkedIn GitHub
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Summary

Computer Science professional with hands-on experience in cloud and SaaS administration, Tier 2 support, and layer 1–3 network troubleshooting. Skilled in managing Microsoft 365 and hosted cloud environments, diagnosing complex infrastructure issues, and collaborating across technical teams to deliver reliable solutions.

Education
Stockton University Bachelor of Science in Computer Science
Galloway, NJ May 2025

GPA: 3.0

Relevant Coursework: Algorithms, Operating Systems, Computer Network Principles, Database Management

Skills
Programming & Tools React, Node, Python, Java, JavaScript, HTML, CSS (Tailwind), SQL
Networking & Infrastructure Layer 1–3 troubleshooting, VLAN configuration, static IP provisioning, NAT, optical network systems (ONU provisioning, light level verification), TCP/IP
System Administration Microsoft 365 Admin, Exchange Online, user provisioning, email configuration, authentication protocols
Projects & Leadership
Affinity IoT Security Assessment
Hoboken, NJ 9/22–5/23
  • Led a team of four in evaluating the security of industrial IoT devices, developing a comprehensive security scoring framework based on 20 dynamic and static criteria
NHL Schedule Dashboard
Branchville, NJ 3/26-Present
  • Built a full stack web app with React and Node integrating live data from NHL.com for schedules, broadcasting information, and player stats
  • Implemented React Router for multi-page, dynamic team selection, and home/away filtering
  • Utilized AI assisted development tools to accelerate implementation while maintaining full ownership and understanding of the codebase
Work Experience
Planet Networks
Newton, NJ 8/25–Present
  • Tier 2 Customer Success Associate
  • Provide Tier 2 technical support for residential and business clients, diagnosing and resolving complex layer 1–3 connectivity issues including VLAN configuration, static IP provisioning, NAT problems, and IP configuration errors
  • Manage MSP client environments using Microsoft 365 Admin and Exchange, handling user provisioning, email configuration, and authentication troubleshooting
  • Support field technicians during service installations by provisioning ONUs, verifying optical light levels, and confirming link status and device connectivity
Spirit Halloween
Egg Harbor City, NJ 5/25–8/25
  • POS Support Associate
  • Delivered Tier 1 technical support for 1500+ Spencer's and Spirit Halloween retail locations across the US and Canada during peak season
  • Troubleshot software and hardware issues for point-of-sale systems, coordinating with regional technical teams to maintain system uptime
Cheryl Sayers CPA P.C.
Marmora, NJ 1/20–Present
  • IT & Cloud Support Consultant
  • Manage a suite of cloud/SaaS applications — UltraTax CS, QuickBooks Online, SurePrep, SafeSend, and Acuity Scheduling — handling user provisions and troubleshooting
  • Troubleshoot connectivity issues across hosted servers and cloud applications, coordinating with vendor support to maintain uptime and resolve service disruptions
  • Authored the firm's Written Information Security Plan (WISP) to meet IRS and FTC Safeguards Rule requirements, documenting access controls, data encryption, risk assessment, and incident response procedures across cloud and on-premise systems